Refund Policy
- 1. When a product is returned, we issue a coupon code for future use instead of providing a refund. In cases where the requested replacement item is unavailable, we'll present alternative options, with the final decision resting with the customer. If the desired product is not available, a full refund will be issued. For courier products, if the delivery address is beyond our service area, a full refund of 100% will be issued.
- 2. Refunds are provided in the form of Credit Coupon, valid for 30 days, and can be used for future purchases on our online store and Refunds in the form of Credit Coupon will be provided within 2-3 business days.
- 3. Approval: Once we receive and inspect your returned item, we will notify you of the approval status.
- 4. Credit Issuance: If approved, we will email you details of the store credit issued to your account.